Refund policy

To proceed with the return, please ensure the following:

- The item should be unwashed and unworn.
- Please attach a clear photo of the item when replying to this email.
Customers must share the order number, clear product images, and the exact reason for the exchange request. Exchange requests without proper details will not be processed.

Exchange Eligibility

Exchanges are strictly limited to the following cases only:

Wrong size received compared to the size ordered

Product received in damaged or defective condition

We do not guarantee approval of all exchange requests. Each request is subject to verification and approval from our team.

Product Condition Requirements

To qualify for exchange, the product must meet all of the following conditions:

Unused and unwashed

Free from perfume, deodorant, stains, makeup marks, or body odor

All original tags, labels, and packaging must be intact

Product must be in resellable condition

Products that fail quality inspection will be rejected and sent back to the customer.

For damaged or defective item claims, a clear unboxing video showing the issue is required. Claims without proper video proof may be rejected.

Exchange Process

Once an exchange request is approved, we will attempt to arrange a pickup through our courier partners. Pickup service is not guaranteed in all locations.

If pickup service is unavailable, the customer must send the product to the address provided by us.